Frequently Asked Questions

Winnipeg FAQ

How do I buy tickets and how much do they cost?

Single tickets go on sale approximately 6 - 10 weeks prior to the performance. To purchase single tickets click on "Get Tickets" from the Show Schedule page or charge by phone at 1.855.985.5000. Sign up for our Broadway Across Canada eClub and get the latest show information, special offers, and our e-newsletter.

I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway Across Canada or Ticketmaster) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will then confirm the order and re-issue your tickets. Replacement tickets will be either be emailed to you, mailed out, or picked up at the box office night of show depending on how much time there is before your performance.

I would like to purchase a large number of tickets for my company event or charitable function, how do I do that?

Please contact our group sales department at 1.800.889.8457.

Can I purchase tickets before the general public?

Yes, join the Broadway Across Canada eClub! Become an eClub member, by selecting the link below and creating you eClub account. Once you become an eClub member, you will receive advance offers for local Broadway shows BEFORE they go on sale to the general public. You will also receive priority offers, discounts to other live entertainment events in your area. There is no cost to join and no obligations to purchase. You may opt-out of the E-Club at any time. We do not sell, rent or give our lists to any other organizations. To be the first in line for single tickets, new and other offers, Click Here.

Why should I buy from the Official and Authorized Ticket sources?

Broadway Across Canada strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway Across Canada and Ticketmaster. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations. Broadway Across Canada is not responsible for tickets purchased on the secondary market.

Can I refund or exchange my single tickets?

No refunds or exchanges are given on single ticket purchases.

What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather if a show does have to be cancelled updates will also be posted on and the Broadway Across Canada Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.

What is the eClub?

The eClub is an electronic mailing list that is free to join. You can opt into receive exclusive Broadway Across Canada email offers and news. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase. CLICK HERE to join.

May I bring a child to the theatre?

All children, regardless of age, require a ticket and their own seat. Parents should use their discretion when deciding what shows are appropriate for children. Many shows have a recommend age.  Please check our website for specific shows to see this age.

How can I purchase merchandise from a show?

Merchandise will be sold in the lobby pre-show and during intermission.

What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway Across Canada or Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting or Broadway Across Canada Facebook page.

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What is the minimum number of tickets to qualify for a group discount?

Depending on the production groups start at as low as 10 ticket minimum purchase. For specific information please contact us directly.

How do I order group tickets?

We accept orders via
Phone: 1-800-889-8457
Fax: 416-962-8812
Mail: 1. St. Clair Ave W. Suite 202. Toronto, Ontario, M4V 1K6

What information do you require from me to order group tickets?

We need your group or organizations' name, contact person, mailing address, email address, and phone number for our contract. We also need the show name, show date and time, number of seats and locations. For example:

Broadway Across Canada
1 St. Clair Ave W.  Suite 202

Toronto, Ontario, M4V 1K6


Show: Mamma Mia!
Date: March 6th, 2001
Time: 8pm
# : 52 Orchestra


How do we pay for tickets?

Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a 25% deposit to hold your seats. The deadline for final payment will be determined at the time of the order.

Am I committed to the full number of seats on the contract?

You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum required for a group.

Can I return tickets?

Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

How do I receive my tickets?

We mail out tickets via Canada Post to the address supplied for the contract, once we receive the final payment.

How soon can I order tickets for my group?

We start taking orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.

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Contact Us

If your question has not been answered, please contact Broadway in Winnipeg Customer Service so that we may be able to speak with you personally.

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